Returns & Exchanges
I currently do not offer returns or refunds, however if you are not completely thrilled with your piece, I do offer exchanges and full credit to any other designs in my shop. Please contact kenziemckenziedesigns@gmail.com for more information.
Custom and commission work is final sale.
Commission Inquiry
Do you have a particular project in mind that you'd like to make finally happen? I'd love to assist. Whether its designing something entirely new or up cycling something old, I'd love to be a part of it. Fill out the form and I will get back to you within 24 hours.
Or, email me directly - kenziemckenziedesigns@gmail.com
Commonly Asked Questions
Q: What sort of custom work do you do?
A: Everything from engagement rings, heirloom re-purposing, engagement gifts, anniversary presents, and so on.
Q: How does the process work?
A: You tell me your project in mind and your comfortable budget, and I get to work with sketches that you can choose from and adjust, to your liking. When we agree upon a design you love and want to pursue, I ask for a 50% downpayment to begin the project, and the remaining 50% before it ships to you.
Q: What sort of timelines are we looking at?
A: To be comfortable, 6 weeks. Rarely ever do they take that long!
Q: What sort of stones do you have access too?
A: All of them! I try to buy U.S only if I can. Diamonds, (lab grown, natural, moissanite) opals, morganite, citrine, and more.
Q: What if I don't know exactly what I want to make, or what she/he would want?
A: Tell me a bit about your loved one, and I'm sure I can navigate something that will be perfect for them.
Q: I have an old stone that I want to repurpose into something new. Can you do that?
A: Absolutely! I love repurposing jobs.
